Shipping Costs
Explanation
We would like to take a moment to explain our shipping costs. Unlike many other items you may purchase online, marble holds a lot of density, each offcut with its own unique weight. Due to this, shipping costs are determined by the weight of the individual stone. We weigh each piece to ensure accurate pricing, reflecting the true value of our luxurious marble offcuts. While we understand that this may result in slightly higher shipping costs, we assure you that our priority is to deliver your marble masterpiece safely and securely to your doorstep. Thank you for your understanding and your support as we strive to bring the beauty of sustainable luxury into your home.
Shipping
Domestic shipping
At Casa Marmo, we're committed to delivering your stone offcuts with care and efficiency. Our domestic shipping policy ensures prompt delivery to your doorstep, estimate 7-14 business days from the date of purchase. Please note that due to the nature of our products, we do not offer returns, ensuring the highest quality and satisfaction in every order.
International shipping
At Casa Marmo, we proudly extend our services globally to bring our exquisite stone offcuts to customers worldwide. Our international shipping policy ensures reliable delivery to your location, allowing you to enjoy our products wherever you are. Estimate 14-28 business days for delivery, Kindly note, in line with our commitment to quality, we do not offer returns on international orders.
Learn more about taxes on global orders
RETURN
Return Policy
At Casa Marmo, we prioritize the safe delivery of our delicate stone offcuts to your doorstep. Due to the fragile nature of our products and our commitment to quality assurance, we regret to inform you that we do not offer refunds. Rest assured, our team works diligently to ensure your satisfaction, and we're always here to address any concerns regarding your purchase.
DAMANGED
Damaged Goods Policy
Due to the delicate nature of marble products we understand that shipping accidents can occur. If you receive a broken slab please send an email to our staff immediately with a picture clearly showing the state of your order. Our team will work swiftly to accommodate for your situation. Please keep in mind that each offcut is unique and wont be able to replicate your order, however we will do our best to keep you satisfied.
Email - info@casamarmo.com.au